Frequently Asked Questions

Campus Mum is a UK-based student concierge service offering personalised support to university students studying in the UK. We help with everything from arrival and settling in to everyday life, wellbeing, and practical challenges, while giving families reassurance from wherever they are in the world.

You can learn more about who we are and why we started on our About Us page.

Our services are designed for university students aged 18 and over. Many families arrange our support for their children, but students can also join independently.

If you are unsure whether our service is right for you, our Services page explains everything in more detail.

We are not an agency, a call centre, or a faceless service. We are real people offering real support. Our approach is warm, discreet, personal, and deeply human.

To learn more about our story and values, please visit our About Us page.

We support students with arrival, accommodation, everyday admin, emotional wellbeing, and ongoing practical needs throughout the academic year. Our role is to make life in the UK feel easier, calmer, and more manageable.

A full overview is available on our Services page.

We offer both. Some families choose one-time support for arrival or accommodation, while others prefer ongoing care throughout the year. Many combine the two.

You can explore the different options on our Pricing and Packages page.

Our memberships are designed for families who want regular check-ins, wellbeing monitoring, and access to support whenever something unexpected arises. This provides continuity, reassurance, and a familiar point of contact for students.

More details can be found on our Pricing and Packages page.

Students registered with us can reach out for urgent support at any time. We are here to guide, coordinate, and support when something feels stressful or overwhelming.

No. Campus Mum is a concierge and wellbeing support service. We are not legal guardians and do not replace universities, parents, or formal care structures.

Our role is to complement independence, not replace it.

We guide students through the UK housing process, explain what to look out for, help them understand agreements, and support them through move-in. We also assist with issues that arise after settling in.

Yes. Many families choose our arrival support so students are met, guided, and supported through their first days in the UK, including practical setup and emotional reassurance.

With the student’s consent, we provide regular updates to parents so they feel reassured and connected, without interfering with the student’s independence.

Yes. Students are encouraged to contact us directly. Our relationship is built on trust, comfort, and accessibility.

That is completely normal. Many families start with a simple package and then adjust as needs become clearer.

If you are unsure what to choose, our Contact page is the best place to start.

You can explore our services and packages on our website or contact us directly for a personalised recommendation.

Visit our Pricing and Packages page or head to our Contact page to speak with us.